In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
General Details:
- Name:
- In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
- Steward:
- NHLBI
- Definition:
- Scale of the frequency in the last 6 months that the subject/participant's health plan's customer service showed courtesy and respect
- Registration Status:
- Qualified
Permissible Values:
- Data Type:
- Value List
- Unit of Measure:
- Ids:
| Value |
Code Name |
Code |
Code System |
Code Description |
| Never |
Never |
|
|
|
| Sometimes |
Sometimes |
|
|
|
| Always |
Always |
|
|
|
| usually |
usually |
|
|
|
Designations:
- Designation:
- In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
- Tags:
- Designation:
- Health plan customer service show courtesy respect last 6 month frequency scale
- Tags:
- Preferred Question Text
Designations:
- Definition:
- Scale of the frequency in the last 6 months that the subject/participant's health plan's customer service showed courtesy and respect
- Tags:
- Short Description,Description
Reference Documents:
- ID:
- Title:
- URI:
- Provider Org:
- Language Code:
- en-us
- Document:
- SCKLCELL:
PhenX Protocol: Quality of Care - Children (#820102)
Identifiers:
- Source:
- NLM
- Id:
- 706L3AWWSt
- Version:
- Source:
- BRICS Variable Name
- Id:
- HthPlnCusSvcShCoReLst6MoFrqScl
- Version:
- Source:
- NHLBI ID
- Id:
- C59322
- Version: